Overview

ALPS provides its clients with a full spectrum of JDE services :

 
1. Implementation and Rollouts
The domain expertise of our JDE implementation team, combined with its in-depth knowledge of package Implementation and Rollouts, makes it ideal to give direction to the implementation process

- Project planning
- GAP analysis
- Data Conversion
- Customization/Ad-hoc reporting
- Interfaces/Integration/EDI
- Training
- Testing/Conference room pilots
- Go live support
2. Upgradation
Our knowledge and experience in multiple versions of World and EnterpriseOne helps in maximizing the functionality and efficiency of the system. Our Upgrade methodology ensures fast, smooth, and cost-effective upgrades while staying up-to-date with the latest application functionality.

- GAP Analysis (existing release Vs. new release)
- Release upgrades
- ESU/CUM upgrades
- Applying SARs
- Retrofitting custom code
- Service pack upgrades

3. Administration Services
Our Administration services offering is specifically designed to assist clients with their day-to-day World/EnterpriseOne administration needs ensuring predictability and stability of the system.

Services

- CNC administration service
- Security and Task views
- JDE Database administration
- AS/400 System administration (for JDE implementations)
4. Support
Our consultants leverage their experience across multiple engagements and domains to assist uninterrupted business operations and on going productivity improvement. We ensure that we meet the service levels ensuring "on the time", "begin on budget", and "defect free" delivery.

Services

- Business Analysis/Functional support
- Application development and customization
- Custom reports
- EDI/Interfaces
- Testing
- Single point of contact
- 24X7 support
5. Help-desk
Our helpdesk support operates on a 24x7 basis providing issue resolutions for JDE product clients. Primary support would be for break/fix problems, unless assigned to enhancements

- Voice/Data support
- Analysis and escalation
- Testing
- Web based Bug tracking system
 
 
 
 
 
 
 
 
ALPS has been the sole developer for the past year and half and have managed to be consistently great performers. We have had the opportunity to work with multiple developers from ALPS and all of them have been professional and managed their work to turn over applications as designed."

Sal Companieh
Software Applications Manager
Lindt & Sprungli

“Our experience in working with ALPS was positive and we would continue to contract with them for applications development and support projects for CSA”

Manager; I.T. Services
Cooper-Standard Automotive